A member platform in four languages.
A public site and a members-only portal for Corps Consulaire en Haïti.
Read the next case studyCase study 02 · Voice agents
Phone agents that
answer, qualify and book.
AI voice agents that pick up after hours, answer the common questions, qualify the caller and book the visit. When a call needs a person, the agent hands it over.
- Project
- Voice agents
- What we built
- AI voice agents for inbound calls
- Type
- AI
- Details
- More on a call
01 — The project
What the agents
are there to do.
A phone agent is there to make sure a call gets answered when nobody can pick up, and that what the caller said ends up somewhere a person will see it.
The hard part is the edges: knowing when to stop, handing the call to a person with the context attached, and writing down what happened so the team can check it. We are happy to walk through the details on a call.
-
Answers the phone
Picks up after hours and answers the common questions.
-
Qualifies the caller
Asks the questions your team would ask, in the order they would ask them.
-
Books the visit
Puts the appointment on the calendar and confirms it.
-
Hands off to a person
Passes the call on when it matters, with the notes attached.
02 — Keep reading
Related notes
from the journal.
Book a call
Let's talk about what your teamstill does by hand.
Pick a time that works. You talk to an engineer, not a salesperson.